Quality Policy

Communication Link will at all times strive to carry on its service delivery that beats the expectations of clients in all aspects.

All members of Communication Link should be in pursuit of excellence in the nature of their work. We should have specific measurements and systems that measure our standards in terms of performance delivery and quality of service at all levels.

We should base our client satisfaction benchmarks by identifying our clients and the client specific needs – current and evolving.

We should at all time keep striving to introduce products and services to our clients as per the latest technology and demand trends and we should keep ourselves abreast of the technology and know-how on a consistent basis.

We should have a documented quality management system than can quantify benchmark against existing standards as well as measure our rate of improvement.

We should develop a quality management system that addresses right from mobilization, procurement, logistics, work progress, time-lines, snags and snag rectifications, commissioning and hand –over.

All our service based delivery to our customer will be based on pro-active methodology. All products used by us should be certified as per international standards to ensure quality of the products used and should be procured from authorized distributors who will be in a position to address after sales issues as well.

All product details including material data safety sheets will be actively disclosed as well as to be ensured that the usage of the products is understood by the client.

As an after sales service we will pro-actively engage with our clients on a frequent basis.

While procuring products we should give weight age to environmentally friendly specifications and manufacturing process, better after sales service in terms of point of presence, more user friendly, minimal quality and safety risks.

It will be the responsibility of the management to ensure that we develop and implement a Quality Management system (QMS) as per our Quality Policy. We have set the time frame for development of this system and implementation to be by November 2010.
The Quality management system should also address improvement in work flow, productivity and better working and living conditions.

Our Quality Management System (QMS) should be able to ensure a consistent growth in terms of better productivity and better Quality.

All quality related issues should be addressed at dual platforms of immediately taking reactive remedial measures and addressing this at a separate Quality Management Meetings where the cause is redressed and actions are taken that will ensure non-occurrence of similar problems in the long run.

Our QMS should have quality control functions that check all parameters of service delivery right from mobilization to commissioning and hand-over and after –sales.

The QMS will have a in-built monitoring and evaluation mechanism that addresses all any short-comings in terms of service delivery so that similar incidents are not repeated.